When prompted, verify your identify by typing in the password you use to log on to the computer, and then click Next. Click Start , type device in the search field, and then select Device Manager from the search results list. Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off. Cannot open SimplePass in Windows 8 When attempting to open SimplePass, it briefly flashes on the screen and cannot be opened. Asia Pacific and Oceania. Select the operating system currently on the computer, scroll down, and then expand Drivers – Keyboard, Mouse and Input Devices. Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up.
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When you receive a quality scan, click Enroll to continue the fingerprint enrollment process.
See your browser’s documentation for specific instructions. The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer.
If a biometric option does not exist in your BIOS, then the fingerprint reader is always enabled. Check for Windows support. The SimplePass icon is displayed on the start screen comaq SimplePass does not open when the icon is clicked. Asia Pacific and Oceania.
The fingerprint device driver and the access fungerprint for the original configuration of your computer are available on the HP support web site. To use a fingerprint reader, there must be at least one Windows User account, and that account should require a password to log on to Windows. See your browser’s documentation for specific instructions. Depending on how you use the computer, you may get more consistently accurate scans by using a finger other than your index finger.
Select the current operating systemand then scroll down to Software – Securityand expand the list. If you are using the fingerprint reader to access several accounts with different user names and passwords, back up your fingerprint reader security data and settings to a removable storage device, such as a USB flash drive, and store it in a secure location, away from the computer.
On the Practice scanning fingerprints screen, slide your finger over the fingerprint reader. HP Compaq nc Laptop. If your device driver is up-to-date, see if your access manager software is compatible fingerpritn your fingerprint reader. Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil. If the BIOS available on the web site is a later version, download and install it.
Press the sticky side of a piece of adhesive cellophane tape on ssensor sensor and then peel it away sesnor collect the dust and dirt particles.
The scan may not flngerprint recognized if your skin gets dry, if you press your finger onto the reader distorting the skin, if you move your finger on a slight angle across the scanner, or if you move your finger too fast or slow.
Clean the fingerprint reader. In Device Managerclick Biometric or Biometric Devices to expand the list of recognized biometric sensor devices.
If nx6230 is a Biometric entry, then Windows supports the device. Contact HP for technical support or repair service. Although the fingerprint reader can make this job easier, many people have discovered that after using a fingerprint reader, they forget their passwords.
Please try again shortly. Use the following steps:. All of the device drivers and security applications designed and approved for the original configuration of your notebook are available on the HP Drivers and Downloads support web site.
Save – After making any changes, click Save to accept the changes and exit the application. HP Compaq nc Specfications. Click your operating system mx6320 Select operating system.
In the search results, click HP SimplePass to open the program. Each person using the computer should have their own user account, and that account can be accessed using a fingerprint reader.
Double-click the downloaded file and follow the instructions to install the HP SimplePass Identity Protection software. HP Biometric Fingerprint Sensor