Follow the step 7 from above kb article. Select the current operating system , and then scroll down to Software – Security , and expand the list. How to troubleshoot a problem by performing a clean boot in Windows. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Europe, Middle East, Africa. Digital Persona application software for 64 bit Vista and Windows 7. Is my Windows version bit or bit?
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Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?
HP encountered an error while trying to scan fingerprnit product. No software or drivers are available for this product with the selected operating system.
The list of all available drivers for your product is shown above. SimplePass application software for 32 bit fingerprnit 64 bit Windows 7.
If you choose to change the OS, you may have trouble setting up the fingerprint reader again. Did this solve your problem?
How does HP install software and gather data? Asia Pacific and Oceania. This could take up to 3 minutes, depending on your computer and connection speed. If the driver available on the web site is a later version, download and install it.
Please verify your product is powered on and connected, then try again in a few minutes. Please make a different selection, or visit the product homepage. HP has scanned your product but currently has no suggestions for driver updates.
Please anyone out there i would appreciate the help. This tool applies to Microsoft Windows PC’s only.
If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader.
How does HP install software and gather data? Before using the fingerprint reader, be sure that fingerprjnt fingers are clean. Digital Persona Fingerprint Reader. Find Solutions, ask questions, and share advice with other HP product owners.
How satisfied are you with this reply? You need to update it for the original configuration of your notebook on the HP support web site.
Or, view all available drivers for your product below. Select the current operating systemand then scroll down to Software – Securityand expand fimgerprint list.
The fingerprint sensor is listed as a Figerprint Sensor or AuthenTec Sensor, depending on the model number of your computer.
You can follow the question or vote as helpful, but you cannot reply to this thread. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, fingerprinf, and your experience as our customer. If there is a Biometric entry, then Windows supports the device. RickKatch Created on April 7, When searching for drivers and software, you must fingerpriny the specific product number of your computer.